WE GOT YOU COVERED
- SPARE PARTS
99% parts on stock in Slovenia ready to be dispatched in the same day. We use DHL Express, Deutsche Post and GLS for the fastest and best delivery solution.
- Field Service and repairs
If you need a presence of field engineer to perform repairs or service, we have a team of engineers ready to be dispatched within 72 hours.
- Local maintenance partners
We guarantee a 3rd party maintenance and repair partner availability in the proximity of 100km of specific airport, where our equipment will be operated by the time it is delivered.
- Online technical support
If you are facing a technical issue with our equipment and you don’t have access to our NSP, contact us on support@noordmach.com. Guaranteed maximum 24 hours response time.
- Yearly maintenance automatic notifications
Our system will automatically remind you about your next recommended maintenance invervals, automatically send you non-binding quote for material required and tell you next available time-slot for our engineers to perform maintenance on spot.
- Manuals
Following manuals are supplied with each product in electronic version:
- Operating manual
- Maintenance manual
- Troubleshooting manual
- Spare parts manual
- Hydraulic schematics
- Electric Schematics
- Extended warranty packs
All Noordmach equipment comes with 12 months bumper to bumper warranty. Extended warranty packs with up to 5 years limited warranty are available as extra.
- AR+ Technical support
Augmented Reality technical support is available for easier troubleshooting, repairs and maintenance on selected products. AR+ Technical support is optional service that require special AR equipment and Noordmach AR+ paid subscription.
- NSP - Noordmach Support Portal
For all our customers we generate a unique ID and entry codes to our NSP (Noordmach Support Portal), where you have access to all key information about the equipment you operate, manuals, maintenance schedules, order spare parts, have access to interactive spare parts manual with parts that you can add directly into basket or have a live chat with one of our technicians. You can also request a AR technical support (optional equipment and service, requires AR set and Noordmach AR paid subscription).
